If you are using the Legacy Login option, it is imperative that you transition to the Multi-Factor Authentication (MFA) process as soon as possible. Instructions can be found on Mass.gov at https://virtualgateway.mass.gov/VGPortal5/.
The Executive Office of Health and Human Services (EOHHS) Virtual Gateway (VG) is removing the Legacy Login option to access MassHealth systems on February 23, 2025. MassHealth is requiring all Provider Online Service Center (POSC) users that have not transitioned to Multi Factor Authentication (MFA) to update their email address associated with their user ID and set up MFA to continue accessing the POSC via VG IMMEDIATELY.
Please note: Each VG User ID is required to have a unique email address associated to a single VG account. Please ensure that your organization completes the following:
- All users review and ensure that the email address associated with their VG User ID is unique and is not duplicated with any other VG User ID that is currently used;
- The Primary User must coordinate with users to ensure that each user only has a single, unique VG User ID and must eliminate multiple User IDs currently assigned to the same individual;
- The Primary User must coordinate with users to ensure that “common” named User IDs that are being shared amongst staff are eliminated; each USE ID must be assigned to an individual with a unique email address.
Taking the aforementioned steps are required to ensure that your organization is compliant with the VG terms and conditions. Accounts that are not transitioned by February 23, 2025, will be deactivated.
MassHealth has outreached to the email addresses associated with each VG User ID that has not yet migrated to MFA to notify them of their non-compliance and changes that must be implemented.
For additional questions or concerns contact Functional.Coordination@mass.gov.