Update To Primary User Functionality In MMIS

Effective August 11, 2024, the Medicaid Management Information System (MMIS)/Provider Online Service Center (POSC) will be updated to limit the number of individuals with primary user access per PID/SL (currently identified as the “Manage Subordinate Accounts” role in POSC) to 2. Additionally, the “Manage Subordinate Accounts” role will be renamed to “Primary User & Backup User".

The system modification will ensure the following:

• Each organization only has a single Primary User and a single Backup Primary User assigned to manage access to their information in the POSC. Providers should validate that the correct Primary Users are assigned.
• No more than 2 individuals per PID/SL will have access to the newly named “Primary User & Backup User” role, making it impossible to have an excess of individuals with primary user access.
• This change may particularly impact larger organizations that may have aligned multiple Backup Primary Users under a single PID/SL.
• Once the modifications are implemented in MMIS, the Primary User will not be able to assign the newly named “Primary User & Backup User” role to more than 1 additional user within each PID/SL.
• If there are any existing users that have the soon to be renamed “Primary User and Back-up User Only” role assigned to them, the Primary user must remove that role from all other users before they can assign that role to the backup Primary User of their choice. Providers should log in and remove the “Manage Subordinate Accounts” role from all additional users.