Virtual Gateway Inactive Account Deactivation
October 7, 2024
Effective October 1, 2024, the MMIS and Virtual Gateway (VG) will begin deactivating accounts that have been inactive for more than 12 months. The initial deactivation event will affect accounts that have not been used since November 1, 2023. Following this initial deactivation event, accounts will be continually monitored for inactivity and subsequently deactivated in accordance with industry standard user access policies. MassHealth will notify all users of future account deactivations to ensure that access is effectively maintained in accordance with the industry standard.
It is important that users only have access to the MMIS Provider Online Service Center (POSC) to perform functions that require that specific access. Inactivity demonstrates that a user may not need access to the POSC. Each organization’s Primary User is responsible for managing access for each Provider ID Service Location (PID/SL). If you have questions about your access to the POSC, please contact the Primary User within your organization.
For questions or concerns:
LTSS providers, please contact the LTSS Provider Service Center at (844) 368-5184 or support@masshealthltss.com.
All other providers, please contact MassHealth at (800) 841-2900 or provider@masshealthquestions.com.