MassHealth Independent Nurses (INs) may encounter an Explanation of Benefits (EOB) code on their Remittance Advice that prevents claims from paying. To understand what these EOB codes mean, INs may use the MassHealth List of EOB Codes here: https://www.mass.gov/doc/eob-codes-0/download.
If an IN needs further assistance understanding their Remittance Advice or EOB codes appearing on their Remittance Advice, INs should contact the LTSS Provider Service Center at (844) 368-5184 or support@masshealthltss.com.
MassHealth EOB Codes Appearing on the Remittance Advice