The Executive Office of Health and Human Services (EOHHS) Virtual Gateway (VG) is removing the Legacy Login option to access MassHealth systems on February 23, 2025. MassHealth is requiring all Provider Online Service Center (POSC) users that have not transitioned to Multi Factor Authentication (MFA) to update their email address associated with their user ID and set up MFA to continue accessing the POSC via VG before February 14, 2025.
If you are using the Legacy Login opton, it is imperative that you transition to the MFA process as soon as possible. Instructions can be found on Mass.gov: https://tinyurl.com/4ar5cns9
Please note: Each VG User ID is required to have a unique email address associated to a single VG account. Please ensure that your organization completes the following:
- All users review and ensure that the email address associated with their VG User ID is unique and is not duplicated with any other VG User ID that is currently used;
- The Primary User must coordinate with users to ensure that each user only has a single, unique VG User ID and must eliminate multiple User IDs currently assigned to the same individual;
- The Primary User must coordinate with users to ensure that “common” named User IDs that are being shared amongst staff are eliminated; each USE ID must be assigned to an individual with a unique email address.
Taking the aforementioned steps are required to ensure that your organization is compliant with the VG terms and conditions. Accounts that are not transitioned by February 23, 2025, will be deactivated.
MassHealth has outreached to the email addresses associated with each VG User ID that has not yet migrated to MFA to notify them of their non-compliance and changes that must be implemented. MassHealth is conducting a series of Information Sessions to provide an overview of the changes and what providers are required to do to transition to MFA. These sessions are also being scheduled to answer questions providers that may have regarding the transition.
Provider Informational Sessions:
- January 15, 2025, at 1:00 pm
- January 30, 2025, at 10:00 am
- February 12, 2025, at 1:00 pm
Register for a session here: https://tinyurl.com/y6xkjehr
For additional questions or concerns:
LTSS providers, please contact the LTSS Provider Service Center at (844) 368-5184 or support@masshealthltss.com.
All other providers, please contact MassHealth at (800) 841-2900 or provider@masshealthquestions.com.